Terms & Conditions

Terms and Conditions for a safe racing experience

The Ace Karts website is owned and operated by Harcourt Drive Pty Ltd trading as Ace Karts.
In these Terms, “Ace Karts”, “we”, “our” and “us” refer to Harcourt Drive Pty Ltd ABN 87 868 160 452. “You” and “your” refer to the individual whose information we collect and hold for our purposes.

By accessing, browsing, or using this website, you agree to these Terms and Conditions as amended from time to time. By purchasing a service or registering as a member of Ace Karts, you agree to be bound by these Terms. Ace Karts may amend these Terms and Conditions at any time, and changes will take effect immediately upon posting. Continued use of the website constitutes your acceptance of the amended Terms.

Race sessions & delays

Due to the dynamic nature of go-kart racing, sessions may occasionally be delayed for a range of reasons. We make every effort to ensure your race starts on time, but delays may occur.

Birthday offer

Our birthday offer entitles the recipient to one free race valued at $49. To qualify:

• You must already have an Ace Karts profile.
• You must present your birthday message at reception on arrival.
• The offer is valid for 30 days from your birthday.
• It is not transferable, redeemable for cash, or credit.

Bookings must be made by phone in advance and are subject to availability. The offer applies only to the birthday recipient. If you fail to present the birthday message or attempt to transfer the offer, it will be forfeited. Ace Karts reserves the right to change or withdraw this offer at any time without prior notice.

Cancellations & Refunds

Exclusive race & bucks reservations

• Cancellations must be submitted in writing via our Refund Request Form.
• Cancellations made 14 days or more before the reservation date will receive a full refund, less a 10% administration fee.
• Cancellations made within 14 days of the reservation will not be refunded.
• Refunds are processed within 7 business days of cancellation.

Arrive & Drive reservations

• Cancellations must be submitted in writing via our Refund Request Form.
• Cancellations made 7 days or more before the reservation time will receive a full refund, less a 10% administration fee.
• Cancellations made within 7 days of the reservation will not be refunded.
• No refunds are provided if fewer drivers participate than were originally booked.

Third-party suppliers

Additional cancellation fees may apply if less than 72 hours’ notice is given, as per third-party supplier terms.

Payments & credit card policy

• Full payment for Exclusive Race & Bucks bookings must be received before racing.
• Failure to pay the balance will result in forfeiture of your deposit and race sessions, and the remaining balance will be charged to the original payment source.
• Ace Karts reserves the right to sight the credit card used for online transactions. Failure to present it may result in the cancellation of your booking.

Arrival requirements

All drivers must arrive 45 minutes before their session. Late arrivals may miss their sessions, and race schedules cannot be delayed if it impacts the day’s operations. Failure to arrive will result in cancellation without refund or postponement.

Alcohol & drug policy

Ace Karts enforces a zero tolerance policy (0.00 BAC). If we suspect that a driver is under the influence of alcohol or drugs, they will not be permitted to race. No refunds or fee waivers will apply in these cases.

Weather policy

Wet weather

Races proceed as planned in wet weather conditions.

Severe weather

If severe weather prevents the start of your booking, we will reschedule to a mutually agreed date within 12 months of the original booking. If no suitable date is agreed upon within that period, prepayments will be forfeited.

If part of your race package is postponed mid-session due to severe weather, you will receive a credit for the unused portion.

• Credits are processed within 7 business days and applied to your membership profile.
• Interstate and international visitors will receive a proportional refund.