Privacy policy

Understanding Ace Karts' commitment to your privacy and data security

Ace Karts values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with the National Privacy Principles. It explains the types of information we collect, how it’s used, and with whom it may be shared.

You can find more information about the National Privacy Principles at www.oaic.gov.au. Ace Karts may update this policy from time to time to reflect legislative or business changes. Any updates will be published on this page.

The information we collect

The type of information we collect depends on how you interact with us and the services you request. Any information collected will:

• Be obtained by lawful and fair means
• Be used for a lawful purpose
• Be collected with your consent
• Have a clear and explicit purpose provided at the time of collection

Where practicable, we will explain why we are collecting the information and the consequences of not providing it.

How information is collected

We collect most personal information directly from you, such as when you:

• Contact us by phone, email, letter, fax or in person
• Visit our website
• Complete forms (e.g. for bookings, competitions or employment)

In some cases, we may collect information from third parties, but only when necessary and appropriate.

Sensitive information

If we collect any “sensitive information” as defined by law, we will treat it in accordance with this policy. By providing such information, you consent to its collection and use unless you notify us otherwise.

Information collected via our website

You can generally browse the Ace Karts website without revealing personal information. We only collect personal details when you knowingly provide them (e.g. through forms, emails, club sign-ups or job applications).

Please note that our website does not use secure communications for transmitting data. If you prefer not to use email or online forms, you may contact us via postal mail using the address in the “Contact us” section below.

Click stream data

When you visit our website, we log non-identifiable information such as pages visited and time spent. This data helps us improve the website and is not used to identify users, except where required by law (e.g. by warrant).

Cookies

Our website may use cookies (small text files stored on your device) to remember you and enhance your browsing experience. For more details, visit www.oaic.gov.au.

Links

The Ace Karts website may contain links to other websites. We are not responsible for their privacy practices or content, so we encourage you to review their privacy statements independently.

Use and disclosure of your personal information

We will use your personal information only as outlined below and in line with this Privacy Policy. This may include:

• Processing job applications, including interviews and reference checks
• Providing the services you request
• Responding to enquiries
• Registering you for events, competitions or programs
• Sending direct marketing communications about services, offers or developments we believe may interest you (with an option to opt out)
• Delivering special offers and invitations to Ace Karts club members
• Managing your participation in competitions or surveys

We will not sell your information for mailing purposes or use it for other purposes without your consent unless required by law.

Disclosure to third parties

We may share your information with trusted third parties who provide services to or with Ace Karts. These parties are contractually obligated to keep your information confidential and use it only for the intended purpose.

Otherwise, we will only disclose information if:

• It’s necessary to provide a service you requested
• Required or authorised by law
• Needed to protect the rights, property, or safety of Ace Karts or others

Security and storage

Ace Karts takes reasonable steps to secure personal information held in both digital and physical formats. Information is stored on secure servers or in secure files with controlled access.

• Servers are protected in controlled facilities with access restricted to authorised personnel.
• Data is protected by usernames, passwords and firewall technology.
• Financial information is handled through PayPal PayFlow and is not stored on Ace Karts servers. PayPal PayFlow meets PCI DSS compliance requirements.

While we take security seriously, please note that the internet is not always secure. If you prefer, you may communicate with us through alternative non-digital means.

Accessing your personal information

You may request access to the personal information we hold about you by contacting us. We will provide access unless legally authorised to refuse. A reasonable fee may apply to cover administrative costs.

Keeping your information up to date

We strive to keep your information accurate and current. If your details change, please contact us so we can update our records. We aim to respond to update requests within 14 days.

Complaints

If you believe your privacy has been breached or have concerns about how we handle your information, please contact our Client Manager. We will respond within 14 days of receiving your complaint.

Contact us

For questions, feedback or complaints about this Privacy Policy:

Ace Karts
racing@acekarts.com.au
(03) 9360 5005

Further information

For more information about privacy in Australia, visit the Office of the Australian Information Commissioner.

Last updated: 14 October 2025